FAQs

Where do orders ship from? 

Orders ship from Ontario, Canada. 

Where do you ship? 

Currently, we ship to the USA, Canada, Australia, New Zealand, Switzerland, Japan, Malaysia, Singapore and UAE. 

Sign up for our newsletter for an update on when worldwide shipping will be available. Sign up with your email at the bottom of this page. 

Store Currency *Please note that payments are collected in USD.  We are unable to cancel or modify orders due to currency conversions.

How long until I receive my order? 

Typically, for USA and Canada you can expect your order to arrive within 4-8 estimated business days after it is shipped. During the peak holiday season (November - December), please allow 6-10 estimated business days for your order to arrive.  Tracking will be provided on orders. 

For International orders, after your order is shipped, it could take an estimated 15-20 business days or more to arrive. Tracking will be provided on orders. 

*Please note that shipping timeframes are only estimates and not guaranteed. Shipments outside of major cities may take additional days. Holidays, weather conditions and the ongoing pandemic may contribute to shipping delays.  

What is your return and refund policy? 

To view our return and refund policy, please click this link: Return and Refund Policy

Returns can be requested within 14 days of receiving your order. Customers are responsible for return shipping costs. Refunds will be issued after orders have been reviewed and meet our return requirements. Please contact hello@umbrellatreepress.com to request assistance with a return. 

Do you offer wholesale orders? 

At this time, we are not taking wholesale orders.  However, please send an email to hello@umbrellatreepress.com with the subject line: future wholesale opportunities, so that we can reach out to you with more information once wholesale orders are available.